The reservation can be made in your own name or for a third person.

When making a reservation, the guest can search for available hotel facilities by entering their requirements in the reservation form (arrival date, departure date, room type, etc.).

After filling in all the information about the start and end date, room type, additional services, etc., the guest is obliged to provide all the requested information when making a reservation.

After filling in all the required information, payment in accordance with these General Terms and Conditions and verification of the entered data, the reservation confirmation, including the reservation number, will be immediately sent to the e-mail address provided by the client. The assigned reservation number serves as a confirmation of the reservation, as contact information for any changes or cancellation of the reservation, and as a confirmation that is presented when checking in to the Hotel. Therefore, the client is obliged to store the reservation number securely.

A gift voucher can be requested and a stay based on that voucher can only be booked through the hotel reception (contact details included in Article 4 GT&Cs).

By confirming the reservation, the guest agrees to pay the reserved stay to the hotel operator and authorizes the Operator to accept that payment. The guest is obliged to pay the advance payment, stated on the invoice for advance payment issued by the Operator, after receiving that invoice, and the rest at the reception upon check-out.

Residence (tourist) tax
In accordance with the regulations governing the payment of the residence tax, the guest is obliged to pay the residence tax along with the payment of hotel accommodation. The amount of residence tax paid in Croatia depends on the season and destination. Children under the age of 12 are excluded from the residence tax, while children between the ages of 12 and 18 pay a reduced price of 50%. The residence tax is paid at the same time as the outstanding amount of the reservation. The amount of the residence tax is clearly stated on the invoice that is issued to the guest when calculating and paying for services.

Advance payment for reserved and confirmed services is made within 3 days of receipt of the advance payment invoice, otherwise the reservation is considered cancelled. After the successful receipt of the advance payment, the client will be issued an invoice for the receipt of the advance payment.

If the guest shortens the reserved stay at the Hotel, the Hotel has the right to charge the full contracted price for the entire duration of the reserved stay.

The guest can change his reservation in writing, by phone or by e-mail sent to the hotel reception using the following contact information:
Phone number: +385 91 284 9152
e-mail: info@sananotnio.hr
mailing address: Mediteransko selo San Antonio, Put Solina 49, 23 210 Biograd na Moru, Hrvatska
When requesting a change of reservation, the guest must always state the reservation number that was assigned and sent to the guest. If the guest’s request to change the reservation cannot be satisfied due to capacity or other operational reasons, the Operator will take all reasonable steps to satisfy the client’s requests, however, the Operator is not obliged to comply with the client’s request to change the reservation and the guest has no right to claim compensation for damages or any second appearance from the Operator due to the impossibility of changing the reservation.

If the guest has booked the accommodation through a travel agency that is a partner of the Hotel, all changes and cancellations must be resolved with the travel agency through which he booked the accommodation. The travel agency and the hotel, in accordance with their mutual contractual relations, resolve issues related to changes and cancellations.
If the guest terminates the contract and cancels the reservation, the Operator has the right to charge a cancellation fee as follows:

Individual reservations
No cancellation fee will be charged for all reservations canceled up to 14 days before the expected arrival at the Hotel, unless the reservation was made using a special non-refundable price list.

If the reservation is made through a special non-refundable price list, a fee will be charged at any time to cancel or change the reservation.

Reservations for groups
The conditions of the group are subject to special conditions and compensation in case of cancellation or reduction of the quota of rooms specified in the price list of the Hotel group, which is delivered to the partner, before the reservation.

No-show, unsuccessful application for reserved stay
A If the guest does not register for the reserved stay by 10:00 p.m. on the agreed day of arrival, the Operator is entitled to a cancellation fee.

Individual reservations
The cancellation fee is 100% of the reservation amount.

Reservations for groups
The fee for canceling a reservation or reducing the number of rooms is specified in the Price List of the Hotel group, which is delivered to the partner before the reservation.

The operator reserves the right to decide individually on each request for cancellation of damages in case of cancellation or reduction of the room quota.

Fee for cancellation of massages, treatments and other services.
Massages, treatments and other services are subject to special rules on cancellation fees specified in the price lists of those services.

In case of any doubts or questions that may arise in connection with the reservation, the client can contact the hotel reception by phone at +385 91 284 9152 or email at: info@sanantonio.hr

Check-in is possible on the start date of the reserved stay after 2:00 p.m. Check-out is done by 10:00 a.m. on the day of the end of the reserved stay, unless otherwise agreed in advance.

Check-in is possible on the start date of the reserved stay after 2:00 p.m. Check-out is done by 10:00 a.m. on the day of the end of the reserved stay, unless otherwise agreed in advance. In this case, the Hotel Operator reserves the right to offer the hotel room to other clients.

If the guest does not leave the room by 10:00 a.m., a late check-out fee of EUR 30 (including VAT) will be charged. If the guest does not leave the room after 1:00 p.m., the Hotel has the right to charge the guest 100% of the room price. The room is considered empty only after the client has removed all his belongings from the room and returned the key and electronic parking card to the competent hotel employee at the hotel reception.

In case of special requests (baby cot, early check-in and/or late check-out) or if the guest wants to book additional services, the client can contact the hotel reception by phone at +385 91 284 9152 or by email at: info@sanantonio.hr

In exceptional cases, the Operator reserves the right to offer the guest a different type of accommodation as originally agreed, provided that it does not differ significantly from the confirmed reservation order.

The operator has the right to immediately terminate the guest’s stay and withdraw from the contract, without the guest having the right to request a refund, if the client causes damage to the hotel’s property or violates the hotel’s rules. The operator has the right to request compensation from the client for all damage caused by the client’s behavior that damaged hotel property.

The conditions for reservations for group stays are agreed individually with the Operator.

If the guest has caused any damage to the hotel’s property, the hotel has the right to demand compensation for the damage on the spot. The amount will be specified on the basis of the price list freely available at the hotel reception and/or on the basis of the purchase price. If the hotel and the hotel guest fail to agree immediately and voluntarily on the spot, the Hotel has the right to call the police patrol to resolve the case.

Discounted stays
The operator has the right to offer discounted stays (last minute, first minute, etc.). The number of rooms reserved for discounted stays is limited.

Reservation and use of discounted stays are governed by special terms and conditions that exclusively govern discounted stays that take precedence over these General Terms and Conditions. These General Conditions apply to stays with a discount only in those parts that are not derogatively or specially regulated by special conditions.

Protection of personal data and privacy
The operator processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter referred to as the “Regulation”) and the Rulebook on the e-Visitor System (Official Gazette 43/2020) (hereinafter referred to as ” Regulations”)

The operator processes the personal data of the users of its services exclusively for the purpose of booking accommodation and maintaining the list of tourists in accordance with the “Regulations”.

The scope of processed personal data is as follows:

• name and surname,
• place, country and date of birth,
• citizenship,
• Type and number of identification document,
• residence and address,
• date and time of application,
• expected check-out date,
• check-out date and time,
• sex,
• email address,
• phone number.

By making a reservation or registering for a stay at the Hotel, the Service User agrees that they have been presented to him and that he is familiar with these General Terms and Conditions and thus consents to the Operator’s use of the data from Article 35 for the purpose of Article 34.

During the processing of personal data, the Operator may carry out processing procedures that include the cross-border transfer of submitted personal data to other member states of the European Union and/or access to such data from abroad via a remote access system if the archiving system is managed by a processor with a business established in that member state. During the transfer, the Operator ensures, to the greatest extent possible, the protection of personal data by encryption and software and hardware tools to secure the transferred data.

The operator has high ethical standards and respects the privacy of its clients. Except when the data must be disclosed according to the Law or other generally binding regulations, the Operator may not disclose or provide access to any personal data to third parties or other recipients without the client’s consent. The reservation system uses the most modern technologies to encrypt sensitive data.

In accordance with the current legislation of the Republic of Croatia, the Operator implements all measures and actions for the processing of personal data in such a way that the respondents are properly and timely advised about their rights to which they are entitled according to the current legislation of the Republic of Croatia, as well as according to European laws and binding international agreements and conventions. In case of delivery of a legitimate request from the respondent, the Operator will process that request within 30 days of its delivery.

The respondent has the right, especially on the basis of a written request addressed to the Operator, to request information on whether his personal data is processed in the operator’s archiving systems or not; from which source his personal data was obtained; information on the scope or list of processed personal data; request the correction or deletion of your incomplete, incorrect or outdated personal data; and request the deletion of personal data whose purpose of processing has already ceased or which have been processed without authorization.

The respondent has the right to object to the processing of personal data for purposes other than those for which the personal data were legitimately provided and to the processing of personal data that could unlawfully and demonstrably interfere with his rights and legally protected interests, provided that such objection is legitimate. The operator is obliged to block such personal data without undue delay and to destroy them as soon as the circumstances permit.

If unauthorized processing of personal data is suspected, the subject has the right to submit a proposal to the Office for the Protection of Personal Data of the Republic of Croatia to initiate a procedure for the protection of personal data.

A respondent who does not have full legal capacity exercises his rights through his parent/legal guardian.

The rights of the deceased respondent can be exercised by a related person in accordance with the special regulations of the Republic of Croatia.

Hotel services are all services that are at the location of the hotel, the operator or the operator’s business partners, and hotel guests are all users of these services.

These general terms and legal relations arising from this are governed by the laws of the Republic of Croatia.

If any provision of these General Terms and Conditions is or becomes invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of other provisions of these General Terms and Conditions.

When confirming the reservation, the guest accepts these General Terms and Conditions and undertakes to comply with them. The hotel operator reserves the right to change these General Terms and Conditions. The obligation to publish the amended General Terms and Conditions and CPS in writing is considered fulfilled by publishing such amended General Terms and Conditions on the Operator’s website at www.sananotnio.hr